We would like to extend our warmest thoughts to the people who have been affected by this unfortunate event and our deepest appreciation to the healthcare workers and local communities who are fighting against the virus.
Please know that we are vigilantly monitoring the COVID-19 situation around the clock. For up-to-date information and further details, please refer to Discover Greece detailed information
In this climate, we know travel may not be your first thought, but we want you to know the safety of our guests and associates is our top priority. We want to thank you in advance for putting your trust in Electra Hotels & Resorts as you plan for future travels. Below is an update on what we are doing, keeping your safety top of mind.
Cancellation policy & booking flexibility
Given the flexibility our guests and customers need right now we have implemented the following policies:
Existing Reservations
- We have amended our BASIC CANCELLATION POLICY from 48 hours to 24 hours free cancellation TILL end of year 2020.
- For NON REFUNDABLE existing bookings till 30th of September, 2020 (inclusive) and according to the Greek state instead of extending an immediate refund you will receive a credit voucher with valid period of 18 months.
Special remark
In case of any missing information OR if you wish to reschedule your trip please contact or reservations team for assistance at the following email addresses:
Electra Palace: reservationsep@electrahotels.gr
Electra: reservationseh@electrahotels.gr
Electra Metropolis: reservationsem@electrahotels.gr
Electra Palace Thessaloniki: reservationsskg@electrahotels.gr
- New Reservations
Any best flex reservations you make through our website and till the end of 2020, can be changed or cancelled at no charge up to 9 am on day of schedule arrival.
Additionally, a new Semi-Flex Cancellation Policy has been created so that you have all the options you might need.
Travel Agents, Online Travel Agents, Tour Operators
For Non Refundable bookings through a travel agent or online booking platform (e.g. Booking.com, Expedia) please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.
Groups & Meetings Bookings We will work with customers to manage any changes needed to Group & Meeting bookings on a case-by-case basis. Our hotels are actively supporting groups and meetings organizers to address the needs of each group, including moving event dates to another time, in line with terms and conditions of that booking. Please contact us (sales@electrahotels.gr)
For any issues you might be facing regarding your reservation, or if you wish to reschedule your reservation or event please contact us via email (sales@electrahotels.gr)
Health & Safety
Employees & associates
Hotel employees are essential to an effective cleaning program. Here are some ways we’re supporting them:
- Hand Hygiene Proper and frequent hand washing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.
- Ongoing Training In addition to training on housekeeping and hygiene protocols, hotel associates are also completing enhanced COVID-19 awareness training.
- Real Time Information Electra Hotels & Resorts’ corporate teams are on standby 24/7 to support the hotels and coordinate with local and regional authorities.
Cleaning Products and Protocols
We work with our partners and suppliers to make sure our hotels can use virus-killing products as well as the protective equipment they need for their operations. Our hotels use cleaning products and protocols which are effective against viruses, including:
- Public Spaces Hotels have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators (and elevator buttons), door handles, public bathrooms and room keys.
- Guest Rooms Hotels use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
- Back of House In the spaces where associates work we have increased the frequency of cleaning and focusing on high-touch areas like associate entrances, locker room, laundry rooms and staff offices.
- Food & Beverages High standards of food safety and hygiene according to HACCP procedures
Electra Rewards members
As COVID-19 affects travel plans around the world, we believe our Electra Rewards members deserve to use the points that they have acquired and should not be penalized due to circumstances out of their control. As a result:
- For all our Loyalty Members we have increase percentage of discount rates to 17 %
- We are suspending points expiration policy by 9 months, effective March 1, 2020.
- We are reducing the Gold and Silver membership criteria required this year by 30% or more
- We have also extended our Gold and Silver status of our members through March 2022, for those that would have expired March 2021.
When the time is right, we’ll be there for you.
Till then we can all dream!
Till then #staysafe
Message from our CEO, Yiannis Retsos
Updated May 12th 2020
