Awarded by British Airways Holidays


It is both a great honour and a delight to receive the British Airways Holidays Customer Service Award for 2022. This accolade fills us with twice the gratitude, since it is a recognition awarded to us by a global industry partner, but through the eyes of those who matter to us the most – you, our guests.

British Airways Holidays is a leading global tour operator based in the U.K. Being committed to offering top-tier holidaying, it has an independent review system in place via Feefo ( Through this, its customers rate the partner hotels in which they stayed at. Guests from around the world score their hotel experience across a range of categories and features such as location, service, value for money, cleanliness, sleep quality, and so on.

At Electra Hotels, it gives us great pleasure to announce that through this unbiased evaluation, our own Electra Metropolis received an overall score of 4.8/5. This score places it among the top 4% of the best-ranking partner hotels around the world, and we couldn’t be prouder.

This is an important distinction to add to our collection, since it also carries a symbolic meaning. British Airways Holidays have recognised us for taking holidays seriously and for providing great experiences that make guests happy. It is distinctions like this that make it feel as though people are really reclaiming lost time and are getting their holidays back. And especially in a post-pandemic world, that means so much more. We wish to thank each and every one of our guests who trusted us with their choice of accommodation in Athens city and who took the time to review us.

Electra Metropolis is an urban luxury 5-star hotel in Athens, Greece. It places guests in the epicenter of Athenian life, amplifying the sights and sounds of the city, which are all within hand’s reach. Welcoming travellers for business or for leisure, it features comfortable rooms with a wrapping of timeless modernity, plus splendid views onto the city’s most emblematic monuments. The rooftop garden is an unmatched setting for soaking up the disarming Acropolis views, whilst indulging in sophisticated gastronomy, while the highlights also include Wellness & Fitness experiences plus MICE facilities

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